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Raising a concern


It is really important that if you have a concern about our testing procedures these are shared with us. Our Clinical Director role is to ensure as an organisation we are undertaking testing to the gold standards and meeting the requirements of Public Health England.


Any concerns should be raised by emailing


Track and Trace

It is really important that we collect and record the required information

The results from the lateral flow antigen test will be documented on the Dependable Forces Test Information Form.


Dependable Forces will record these tests with Public Health England via a secure email and in accordance with their requirements.


Dependable Forces will record and provide to Public Health England the following personal information including:

  • Name
  • NHS number if known
  • Gender
  • Ethnicity
  • Date of Birth
  • Address and postcode of residence
  • Date of test/s performed
  • Time test performed
  • Result – recorded as positive, negative and invalid
  • If invalid, confirmation that a repeat test has been performed


Test results recorded on the Dependable Forces Test Information Form are shared with Public Health England, in line with requirements to report identifiable diseases. There is no action from Clients on reporting results, as these will be reported for each person individually.


The role of the Medic

All Dependable Forces medics must be a registered Paramedic or Nurse. They all must register with Dependable Forces and provide evidence of their HCPC registration or Nurses qualification.


The role of the Dependable Forces medic is to undertake or supervise the nasal swap during the testing process. You will also need to ensure that the testing process has been undertaken correctly. You must record the testing process and results of the Dependable Forces Test Information Form and make us aware of any concerns with testing kits on the Adverse Reporting Form.


PPE – you must when testing be wearing the required Dependable Forces PPE and uniform. This will include Type IIR surgical mask, surgical gloves and eye protection.



What do we do if the LFD test result is invalid?

If you do not see a line in the “C” (control) areas then the test is invalid. This is irrespective of whether there is a line or not in the “T” (test) area of the LFD. If the control has not worked then the test result is not valid.


You must record your invalid result on the Dependable Forces Test Information Form, we will need their name, address, mobile number and NI number, as these are mandatory fields to be completed.


You will need to repeat the test with a new test kit.

If you get a second invalid result you will record this again on the Dependable Forces Test Information Form.


We will not allow anyone to access into the workplace, venue or Event and request self-isolate and contact the NHS PCR testing service.


You will also need to make the Dependable Forces Clinical Director aware of the invalid results as there may be an issue with the testing kits. This will be recorded on the Dependable Adverse Reporting Form.




What do I do if the rapid test result is negative?

We will still need to record the negative result on the Dependable Forces Test Information Form, we will need their name, address, mobile number and NI number, as these are mandatory fields to be completed.


So long as you they are asymptomatic, continue as normal.


Please remember they still need to follow the COVID Controls and PPE guidelines at work and during your travel to and from work if your lateral flow test is negative. The lateral flow test has a lower sensitivity compared to PCR and means some positive cases will be missed with this test. It is therefore vitally important that people still follow all the COVID controls and Government Guidelines.




What to do if the test is positive

Do not panic. The Dependable Forces Paramedic are there to support and guide people on what do next.


Finding a positive result is not uncommon during a wave of Covid 19 in the community, and is the reason that you perform the test.


If you see a line in both the “C” (control) and the “T” (test), then the test is positive. This is the case even if the line on the “T” (test) is quite faint, so long as we read the test result at the required time period and don’t leave it longer before reading the test.


Record the positive result on the Dependable Forces Test Information Form. You will need to have their name, address, mobile number and NI number, as these are mandatory fields to be completed.


The individual will not be able to enter the workplace, venue or event.


The individual and their household, will need to begin self-isolation as per PHE guidelines


They will need to be instructed to arrange a confirmation an NHS PCR test.


If the positive result is confirmed with a positive PCR test, they and their household should complete self-isolation as per PHE guidelines.


If the PCR result is negative, and they (and household members) are asymptomatic they (and household) may stop self-isolation and return to work as normal after informing your Employer.


If they test positive with a PCR test they should not undergo any further Lateral Flow Device testing for a period of 90 days.






What to tell people that have tested Positive

If someone tests positive, they will need to be isolated at the testing location and then sent home to isolate and organise a NHS PCR test.


Once you arrive home, you should ‘self-isolate’ and organise a test. This means that you should stay at home and not leave for any reason. You should order food or medicines by telephone or on-line or ask a friend or family member to get it for you. If you live with other people, you should keep 2 metres away from each other. Other people in your household should isolate for 10 days as it can take this long for symptoms to appear.


If you feel concerned that you are becoming more ill, call NHS 111 for advice.



Who Should Have a Test?


The test is designed for people with no COVID-19 symptoms, it has an overall sensitivity of 76.8% for all PCR positive individuals but detects over 95% of individuals with high viral loads. The lower sensitivity of this test, compared to PCR, means some positive people will be missed with this test and it is therefore vitally important that everyone still follows all the COVID controls and PPE guidelines.


Although the false positive rate is very low, anyone who has a positive result on the Dependable Forces testing program will be asked to undergo a PCR test for confirmation.

Should I use the test if I have any symptoms of COVID-19?

No. You should not use this test if you have developed Covid-19 suspect symptoms, since the test may give a false-negative result and hence provide a false re-assurance. The test is intended for asymptomatic people only. You should also not have a test if you have tested positive for COVID-19 in the last 90 days.


If you have any COVID-19 symptoms get an NHS test


What is a Rapid Test?

Lateral flow antigen testing detects the presence of the COVID-19 viral antigen from a swab sample. The test is administered by handheld devices producing results in 15 minutes and can be self-administered with the supervision of a Dependable Forces medic or the swab take be undertaken by a Dependable Forces medic. Lateral flow antigen testing has a lower sensitivity than qRT PCR. However, studies to date suggest that these tests are better at returning positive results for individuals who are infectious rather than individuals who may have had COVID-19 recently and are no longer infectious (qRT PCR will detect both).


Dependable Forces Rapid Testing is Service is designed to support clients to reduce the risk of COVID-19 transmission and work alongside our other COVID compliance services such as COVID Marshalling.




Welcome to this short course on COVID-19 Rapid Testing.


This short course will ensure you have the required knowledge to safely oversee Rapid COVID-19 testing.


The aim of this training is to ensure that all Dependable Force medics have had the required training to undertake and oversee rapid testing and ensure the test procedure is undertaken correctly.


At the end of this training, you will be able –

  • To understand the testing procedure
  • To record Positive, Negative and Invalid test results
  • To understand what to do with a Positive, Negative and Invalid test results
  • To Understand who to contract with any testing concerns.


There is also a short assessment.

You will need 5/6 to pass.