Tuesday 12th November, 2024
Illustration by TEAM Safety Services Ltd.
TEAM Safety Services has recently become aware of a concerning scam affecting residents in Hertfordshire and beyond, particularly those living in blocks of flats. Fraudulent letters have been circulating, asking residents to pay to book a fire door inspection appointment, with threats of fines if they fail to comply. We want to assure everyone that this is a scam and help you understand what a genuine fire door inspection process looks like with TEAM Safety Services.
Recognising the Scam
If you receive a letter demanding payment for a fire door inspection appointment or threatening fines, it is not from TEAM Safety Services. At TEAM, we are employed directly by reputable housing associations, such as Peabody, to conduct these inspections. Residents are never required to pay us or make any booking payments for a fire door inspection.
Illustration by TEAM Safety Services Ltd.
Our Legitimate Fire Door Inspection Process
To help you stay safe and confident, here’s how our genuine process works:
1 Appointment Booking by the Housing Association: TEAM Safety Services is directly employed by your housing association to carry out fire door inspections in your building. This means that your housing association pays us directly—residents do not pay themselves. We manage the appointment process ourselves and will only ever communicate with residents regarding the time and date of the fire door check, never for payment of any kind.
2 Advance Notification Letter: We send a letter to each resident notifying them of the upcoming inspection. This letter will clearly display our TEAM Safety Services logo, contact information, and details of what the inspection entails. It also includes a QR code that, when scanned, directs you to our website. Rest assured, there’s no payment involved at any point in this process.
3 On the Day of Inspection: Our qualified fire safety inspectors will arrive on the scheduled day in TEAM Safety Services uniform, with our logo embroidered on their chest and wearing visible identity badges. Inspections are quick, taking approximately 5 minutes to assess the safety of your flat’s front door.
Feeling Safe During The Inspection
On the image below you can see Simon, one of our Fire Door Inspectors. Simon is wearing a black TEAM Safety Services polo shirt with our logo on the left side of his chest. The colouring of the shirt may vary, but our logo will always remain the same. He is also wearing a lanyard with additional identification, stating his name, role at TEAM Safety Services, and a photographic portrait for veryification.
If you ever feel uncertain about the identity of our inspectors, please do not hesitate to ask for additional identification or to see our logo on their uniform. Our TEAM members are more than happy to ensure you feel secure.
An example of what a TEAM Safety Services Fire Door Inspector will look like.
TEAM Safety Services: A Trusted Choice
With over 15,000 fire door inspections completed and extensive experience in the industry, TEAM Safety Services is the choice for housing associations looking to protect their residents. Our team is fully qualified, DBS checked and BlueSky accredited, ensuring that every inspection meets the highest standards.
To housing associations looking for reliable, professional fire door inspection services, contact TEAM Safety Services today to book your inspections and provide residents with the peace of mind they deserve.
Stay vigilant, and remember, genuine fire door inspections from TEAM Safety Services are always arranged through your housing association—no resident payment is required. If you suspect a scam, reach out to your housing association or contact us to double-check through our official contact information.
Share this post:
Fire Door Safety Week, taking place this year from 21st–25th September, is an important reminder of the role fire doors play in protecting people, property and escape routes. But fire door safety isn’t something that should only receive attention during an awareness week, or when an inspection is due. In this month’s blog, we share what you should be doing throughout the year to manage your fire doors.
Most organisations provide health and safety training. Employees complete inductions, courses are attended, certificates are issued, records are stored; but there is a much more important question to ask: Is the training actually working? In this month’s blog, we share what you should be considering and checking to ensure your workforce is competent and confident.
As we reach the halfway point of 2026, it’s an opportunity to pause and reflect on what has already been an incredibly busy and rewarding year for TEAM Safety Services. In this month’s blog, we share some of our highlights from 2026 so far.
Sign up to recieve news, training and advice straight to your inbox
Got a question?
Call us on: 0800 0283668
Email us: info@teamsafetyservices.com
Give your business a Safety Net
For a simple all-in-one health and safety package take a look at our "Safety Net" packages from TEAM Safety Service today.
© 2023 Team Safety Services Ltd. All Rights Reserved. Company No: 07069072. VAT No: GB994972249
